Call Centers

Picture this... you have numerous locations and would like your own centralized ordering system.  All customer order calls are routed to your call center where trained specialists in a quiet environment answer and calmly take the order.  Why are chains and franchises doing this?

Labor Efficiency:  Instead of having employess in all locations at the same time, you staff your call center based on the combined hourly call volume.

Order Accuracy:  A call center professional can answer the phones more quickly simply because they are not being distracted by all the in-store commotion.  They will also know your menu much better and get the orders right.

Professional Customer Interaction:  Your call center employees are very well trained to handle all aspects of customer service from taking orders to complaints.

Customer Retention:  Have you ever considered the impact of a customer calling your store and getting an inexperienced teenager try to place the order?  Yes, your phone was answered but the customer may never call back.

Minimize Store Mayhem:  No phones ringing, less in-store employees, and nobody flying around to handle those phones.  Imagine how much better the kitchen would operate if it was just a production environment concentrating on feeding your customers.