Picture this... you have numerous locations and would like your own centralized ordering system.  All customer order calls are routed to your call center where trained specialists in a quiet environment answer and calmly take the order.  Why are chains and franchises doing this?

Labor Efficiency:  Instead of hiring employees for all locations, you staff your call center based on the combined hourly call volume.  People in a stable and quiet environment are happier and tend to stay longer.

Order Accuracy:  A call center professional can answer the phones more quickly simply because they are not being distracted by all the in-store commotion.  They will also know your menu much better, upsell, and get the orders right.

Professional Customer Interaction:  Train your call center to handle all aspects of customer service from kindness, taking orders, and how to handle complaints.

Customer Retention:  Have you ever considered the negative impact of a an inexperienced teenager fumbling through an order?  Yes, your phone was answered but the customer is bewildered and may never call back.

Minimize Store Mayhem:  No phones ringing, less in-store employees, and nobody flying around to handle those phones.  The kitchen operates as a production environment concentrating on your food, not distracted by the mayhem.

Call Center Options: